Returns & Policies

Processing times: 

Orders are processed in the order they are received and sent via USPS Priority Mail from Santa Cruz, California.USPS Priority transit times vary per state but typically deliver within 2-3 business days. During the busy fall/holiday season, USPS may experience delays that are out of our control. 

Orders are usually processed within 3-5 business days from the time the order is placed. The order ship date does not count as a day in transit. Please note: USPS transit times are not a reflection of our production time.

Due to the high volume of orders, especially during the fall/ holiday/winter season, you may experience extended processing times up to 7 business days.

Shipping Policies:

To prevent heat damage to our candles during shipping, we check the weather at the destination address for each order during the summer months. We ship ONLY ON MONDAYS AND TUESDAYS DURING THESE HOT MONTHS. We reserve the right to hold the package and ship when the weather cools off. This can mean a delay in shipping packages to some parts of the country in the summer months. We do not want to disappoint anyone by sending a candle when it is too warm for it to arrive without being damaged by the heat, and so far our plan is working beautifully because we very rarely have heat damage since instituting this policy

Returns: 

Our candles are shipped USPS or FEDEX for large order quantities. We package our candles securely. However, if you discover damage to the candle that has occurred during shipping, please notify us IMMEDIATELY (within 2 days of receipt of your candle). The damaged candle must be kept with its original packaging for the delivery service to pick up and inspect at their discretion. We take great care in packaging our candles for shipment, and damage is an extremely rare occurrence.

We do not accept returns on our candles if you do not like the scent.  Everyone's sense of smell is different and what may not be pleasing to you is perfectly pleasing to someone else. 

If your package is lost or was not delivered, please email us so we can put a tracer on it via the carrier. 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: emeraldhearth.energy@gmail.com. 

As seen on Offbeat Bride!